Responsibilities
• Contribute expert insights to advance the performance and reliability of AI-powered customer service solutions
• Review and analyse customer service scenarios to provide detailed, actionable feedback for AI model training
• Demonstrate strong written and verbal communication to capture the nuances of customer interactions
• Use tools such as Excel, Word, PowerPoint and Outlook to document, track and communicate findings
• Collaborate with the customer’s team to ensure high standards of data accuracy, organization and confidentiality
• Deliver high-quality, contextually relevant input to support continuous improvement of AI systems
• Participate in feedback sessions and help calibrate annotation standards

Requirements
• Extensive experience in customer service operations
• Exceptional written and verbal communication skills with strong attention to detail
• Familiarity with Excel, Word, PowerPoint and Outlook
• Strong analytical and problem-solving abilities
• Ability to work independently and remotely with accountability and discretion
• Commitment to delivering high-quality, accurate data for AI model development
• Adaptability to evolving project requirements and openness to feedback

How to Apply
Click apply to be taken to the micro1 website. No prior AI experience is required; customer service domain knowledge is what matters most.