Responsibilities
• Provide clear, accurate and empathetic written and verbal responses to customer support queries
• Contribute real-world insights to the development and refinement of AI-driven customer support tools
• Assess, annotate and review support interactions to ensure quality and consistency
• Identify common customer pain points and document best practices for issue resolution
• Collaborate with the customer’s team to share feedback and suggest process improvements
• Maintain high standards of communication in a fast-paced remote environment
• Ensure data privacy and confidentiality in all support interactions and documentation

Requirements
• Exceptional written and verbal communication skills with a strong focus on clarity and empathy
• Prior experience in customer support or a similar client-facing role
• Ability to adapt communication style to different audiences and platforms
• Strong analytical thinking and problem-solving skills
• Keen attention to detail and commitment to accuracy
• Ability to work independently and collaboratively in a remote setting
• Proficiency in documenting and reflecting on customer interactions

How to Apply
Click apply to be taken to the micro1 website. Candidates with experience using AI tools, training or coaching in customer service, process improvement, or multilingual communication are preferred.