Responsibilities
• Review B2B SaaS operational scenarios involving access reviews, escalations, provisioning, incident handling, and internal data access decisions
• Decide whether each attribute is appropriate for AI use and visible to different stakeholders
• Label yes, no, or undecidable with clear justifications grounded in contextual integrity norms
• Apply structured guidelines consistently and handle ambiguous scenarios with sound judgment
• Identify edge cases and follow escalation guidance when context is incomplete

Requirements
• 1+ years of experience in IT, SaaS operations, security, SRE, customer success, or similar operational roles at a B2B SaaS company
• Strong English writing and reasoning skills
• Familiarity with SaaS workflows, including provisioning, escalations, incident handling, onboarding, offboarding, and access reviews
• Comfort reading basic technical context without needing advanced coding skills
• High attention to detail and comfort applying structured rubrics consistently
• Ability to make defensible decisions in ambiguous scenarios

How to Apply
Click "Apply" to be taken to the SME Careers website. The application process involves filling out your profile, completing an interview, and taking an exam for certain roles. If you pass, you will receive an email and your profile will be reviewed before being contacted for project onboarding. If you do not pass, you can redo the interview. Payments are made weekly once work is approved.