Responsibilities
• Review B2B SaaS customer success scenarios, including roles, tasks, stakeholders, and attributes
• Decide whether each attribute is appropriate for AI agent use and visible to each cast member
• Label yes, no, or undecidable and provide short, clear justifications grounded in contextual integrity norms
• Apply structured guidelines consistently across ambiguous customer situations
• Maintain high quality, consistency, and clarity in high-volume labeling workflows

Requirements
• 1+ years of experience in customer success, account management, or support operations at a B2B SaaS company or similar
• Strong English writing and reasoning skills
• Familiarity with SaaS workflows, including onboarding, offboarding, ticket escalation, incident communications, and internal data access norms
• Comfort reading basic technical context
• Strong judgment around customer confidentiality, internal-only notes, and role-based visibility
• Experience with CRM or ticketing tools and customer escalations is a plus

How to Apply
Click "Apply" to be taken to the SME Careers website. The application process involves filling out your profile, completing an interview, and taking an exam for certain roles. If you pass, you will receive an email and your profile will be reviewed before being contacted for project onboarding. If you do not pass, you can redo the interview. Payments are made weekly once work is approved.