Responsibilities
• Serve as a senior member of the IT Operations team and mentor junior staff
• Maintain deep technical knowledge of the application stack and IT security posture
• Manage proactive initiatives and break-fix tasks with high autonomy
• Oversee device procurement and resolve logistical issues from order to delivery
• Manage and resolve IT service desk tickets in Jira
• Progress strategic initiatives within the Jira backlog to support a proactive IT model
• Fulfil hardware and software provisioning requests across Türkiye and global locations
• Act as a primary escalation point for technical and operational issues
• Support onboarding and secure offboarding processes
• Assist with internal and external IT audits including SOC 2, PCI and SOX

Requirements
• Fluency in English
• Minimum 10 years of experience in IT operations
• Experience working on agile teams and with Jira ticketing workflows
• Expertise in Google Workspace administration for a global user base
• Experience with SSO, SAML/OIDC and MFA/2FA enforcement
• Strong background in endpoint security and SaaS compliance environments
• Expert administration of Jamf Pro including device enrolment, patching and provisioning
• Deep technical proficiency in the Apple macOS ecosystem
• Experience with Jira Service Management administration and automation
• Expertise in compliance frameworks such as SOC 2, SOX and PCI-DSS
• Experience administering secure access and governance for AI platforms
• Expert-level Slack enterprise administration
• Experience building IT automation workflows with Python, Bash or automation tools

How to Apply
Click apply to be taken to the Sezzle careers page. Candidates with certifications such as Jamf Certified Admin, CompTIA Security+ or Google Workspace Administrator may be especially strong fits.