Responsibilities
• Work on customer support and success problems from real-world business scenarios that align with your expertise
• Provide accurate solutions, detailed annotations, and model critiques for tasks such as complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks
• Utilize proprietary software to provide accurate input and labels to deliver high-quality data
• Collaborate with technical staff to improve the design of efficient annotation tools
• Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability

Requirements
• 4+ years of practical customer support or customer success experience in escalation management, onboarding, or account management
• Proficiency in customer platforms such as Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango, and helpdesk ticketing systems
• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality
• Ability to navigate customer resources such as knowledge bases, playbooks, voice of customer transcripts, and health score frameworks
• Proficiency in reading and writing informal and professional English
• Strong communication, interpersonal, analytical, and organizational skills
• Computer must be a Chromebook, a Mac with MacOS 11.0 or later, or Windows 10 or later

How to Apply
Click "Apply" to be taken to the xAI website. Roles may be offered as full-time, part-time, or contract positions, depending on needs and candidate fit. Contractors have full flexibility to set their own hours, with most projects averaging at least 10 hours per week. Benefits vary based on employment type and location.